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"Not a place of doom & gloom but laughter & sunshine"

About: St Lukes Hospice

(as a service user),

I was very apprehensive when my relative was going into St Luke’s Hospice. All of the stereotypical things rushed through my thoughts but once the staff embraced us into the fold, I felt instant relief & comfort. Relief in knowing the experts were helping us & comfort, knowing my relative was in caring, compassionate, capable hands. Being a carer is a tough job but when I walked up to the entrance doors, I could relax my shoulders, relax my energy levels & leave my worries in the car park.

ALL OF THE STAFF deliver genuine tender, loving care which is injected with compassion and most of all a big helping of humour. St Luke’s is not a place of doom & gloom but laughter & sunshine. Emotional it was the boost I needed. My relative also celebrated her 70th birthday whilst in the hospice with a party on the premises. What a special day! The staff bend over backwards for you. Nothing is too much trouble for them and they make time to get to know you. 

The only slight improvement that could be made is in the in patient ward that had four beds in it, it would be helpful for the family members to have a bed number on the wall, above the bed because unless the staff tell you the number, it it’s difficult to get it right.

My whole outlook on hospices has changed, thanks to St Luke’s in Kingsbury.

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Response from Ursula Reeve, Director of Patient Services, Patient Services, St Luke's Hospice, Harrow & Brent 4 years ago
We have made a change
Ursula Reeve
Director of Patient Services, Patient Services,
St Luke's Hospice, Harrow & Brent
Submitted on 25/10/2019 at 09:42
Published on Care Opinion at 10:02

picture of Ursula Reeve

Dear Silversocks,

thank you for taking the time to give us some feedback. I will pass your message on to all the staff involved.

It is really good to know that we have made a difference to you and your family, especially during what can be a very stressful time. We are glad you enjoyed the 70th birthday party- we know how precious such occasions are and it is our privilege to be able to help you all celebrate together.

Thank you for your comment regarding the bed numbers in the 4 bedded bay. We have taken this on board and bed numbers are now on display as suggested.

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