This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Great staff & brilliant communication

Posted By Na2407

"Great staff & brilliant communication"

About: Burnley General Hospital / Paediatrics

(as a parent/guardian),

Would just like to express my gratitude to all the staff on this ward. Particularly the ward manager Cheryl. Extremely helpful. Me and my husband were completely kept in the know while our daughter was in theatre. Even received a follow up phone call the next day to make sure our daughter Poppy was okay and recovering well. Great staff. Brilliant communication. We would definitely recommend this ward. 

Thanks again.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sarah Ridehalgh, Patient Experience Facilitator, East Lancashire Hospitals NHS Trust 4 years ago
Sarah Ridehalgh
Patient Experience Facilitator,
East Lancashire Hospitals NHS Trust

Submitted on 15/10/2019 at 09:00
Published on Care Opinion at 09:00

Thank you for taking the time to tell us about your recent visit to the Paediatric Ward at Burnley General Teaching Hospital following your daughter Poppy's admission.

It is lovely to receive such positive feedback regarding the care and service your daughter received during your visit and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services. You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k