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"The staff were amazing"

About: Croydon University Hospital / Accident and emergency Croydon University Hospital / Gynaecology

(as the patient),

I had been bleeding heavily for about two weeks.  I ended up going to urgent care and they advised me to see my GP for a referral.  There is a history of endometriosis in my family.  I ended up back at A&E at Croydon University Hospital because the bleeding was now making me feel dizzy.  The doctor I saw was incredible.  She contacted the gynae team, and prescribed iron tablets as I was anaemic.  I went back to my GP who conducted an exam.  She sent a referral, and within two weeks I had been booked in for an ultrasound, which highlighted polyps and a cyst.  I was then booked in to see a gynaecological consultant.  He had me booked in for a  hysteroscopy within two weeks.  He explained that there might be some discomfort, but this would be minor, and temporary.  I was given full information, and also advised that general anaesthetic would be an option if necessary.  The day of the procedure I took over the counter painkillers.  The team were reassuring, and extremely patient with me.  They told me what was happening every step of the way, even telling me when I might feel discomfort.  I had some minor cramping afterwards, but just took painkillers when I got home.  They were able to diagnose fibroids, and told me these would be removed under general anaesthetic.  A week later I had the surgery.  I’m three days post op, and apart from some expected discomfort I’m doing well.

I would like to thank each member of the staff I’ve encountered over the last few weeks personally....You have been amazing!,....Thank you Croydon University Hospital.

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Responses

Response from Sarah Pritchard, Senior Quality Lead, Croydon Health Services NHS Trust 4 years ago
Sarah Pritchard
Senior Quality Lead,
Croydon Health Services NHS Trust
Submitted on 15/10/2019 at 16:19
Published on Care Opinion at 16:19


Thank you so much for your positive feedback - it is great to read that your whole experience met with your expectations.

All staff have access to your comments via the staff intranet and I'm sure they will be delighted with your feedback.

I am pleased that you are doing well and wish you a speedy recovery.

Kind Regards

Sarah Pritchard, Senior Quality Lead, Patient Experience

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