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"Unable to relate to alcohol related health issues"

About: Upper Norwood Group Practice

Felt demoralised, demeaned and minimised by a doctor that I felt could not realise issues relating to alcohol due to personal beliefs regarding alcohol.

I went into his surgery wearing ripped jeans and was told that they were not an alcohol advisory service and go to TurningPoint in Croydon for help.

I tried to explain to him that I had been there many times before and this was a slight glitch that I needed help to get over.

He reiterated that I needed to go back without clarifying whether or not I even hold down a full time job.

TurningPoint works well when you have enough time to go there but I now work for one of the largest investment banks in London.

I very nearly went under a bus after this meeting as the depression was nearly unbearable but I have taken some good from this now.

I will now ensure that young people without jobs going through TurningPoint are never faced with this archaic, self righteous and very dangerous type of apparent help for health.

We need to eradicate this type of help as 'No help what so ever' and I intend to do that now.

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Response from Upper Norwood Group Practice 2 years ago
Upper Norwood Group Practice
Submitted on 07/11/2019 at 13:52
Published on on 14/11/2019 at 14:24

Dear Sir/Madam

Thank you for your comments which have been shown to the team. Please accept our apologies for the delay in replying. We have now been allocated a Social Prescribing Link Worker who may be of help to you. The Link Worker will be holding a clinic twice-a-week at the surgery. You can email the Link Worker direct and her details are as follow: However, if you wish to see one of the doctors to discuss your comments further, please contact the surgery to make an appointment.

Yours faithfully

Upper Norwood Group Practice

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