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Waiting for a discharge

Posted By Corsa

"Waiting for a discharge"

About: Queen Elizabeth University Hospital Glasgow / Neurosurgery (Ward 64 – 66)

(as the patient),

I was supposed to have an operation my neck (bulging disks) in August. I was in the hospital bed, doctor came to see me and said they have decided NOT to do the operation....fine.


I had a lumbar MRI to find out why I have horrendous pain, (I can't stand due to the pain/numbness at the front of my thigh, sitting down stops it)  which they said was clear, but it wasn't I found out later. There are a few issues, I'm in agony, and have been in floods of tears. I have hyperreflexia as per the report. My own GP has referred me back to neurology, getting nowhere, telephone calls to a lovely secretary who has helped immensely, apparently I'm being sent to an ESP, had to google what that was. I can't even get an appointment (i can only do Monday's) because I haven't been discharged as yet, I do understand everybody is busy, but this has been going on since August, and not a call/letter either to me or my own GP. This is all getting a bit much. 

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Responses

Response from Elaine Burt, Chief Nurse, Regional Services, NHSGGC 4 years ago
Elaine Burt
Chief Nurse, Regional Services,
NHSGGC

Submitted on 15/10/2019 at 15:37
Published on Care Opinion at 15:37

Dear Corsa,

I am very sorry to hear about the decision not to proceed with your operation and the subsequent difficulties you have had in trying to obtain an appointment from our service.

To assist us in helping you directly with this please can I ask you to contact Julie.Marshall@ggc.scot.nhs.uk or by phone on 0141 201 2575.

Please accept our sincere apologies for the upset this has caused you.

Kind Regards

Elaine Burt

Chief Nurse

Regional Services

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Update posted by Corsa (the patient)

Elaine Burt

Thank you for your reply. I called that number and was told that wasn't the correct number, I was put through to the correct no I'm guessing, nobody there, voicemail for someone else, I called back again and was given the actual no 0141 201 2833 and the phone was slammed down, wouldn't let me explain. I have called the other number again and left my details to call me back.

Response from Elaine Burt, Chief Nurse, Regional Services, NHSGGC 4 years ago
Elaine Burt
Chief Nurse, Regional Services,
NHSGGC

Submitted on 15/10/2019 at 17:52
Published on Care Opinion at 17:52


Dear Corsa,

I cannot apologise enough for this. Please can you call my PA Laura Pencovitch on 0141 232 1876 in the morning, if convenient, with your details and I will link with the Neurosurgery team and assist you with this.

Kind Regards

Elaine Burt

Chief Nurse

Regional Services

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Update posted by Corsa (the patient)

Elaine

Thank you for your assistance, I will.

Kind regards

Corsa

Update posted by Corsa (the patient)

Update.

I emailed Julie.Marshall, and received a reply, I understand that Mr Bhattathiri will return on 28th October and this will be prioritised on his return.

I had the final discharge letter from Mr Kumar through the post to me today, saying that the follow up ESP can take up to between 3-6 months.

Thanks again

Corsa.

Update posted by Corsa (the patient)

Good afternoon

I am still waiting on a call back regarding the issues I have with the final discharge letter and the inconsistencies it has thrown up. I understand my concerns were going to be passed on and someone would come back to me.

Response from Elaine Burt, Chief Nurse, Regional Services, NHSGGC 4 years ago
Elaine Burt
Chief Nurse, Regional Services,
NHSGGC

Submitted on 22/11/2019 at 10:41
Published on Care Opinion at 10:41


Dear Corsa,

I am sorry you still do not have a full resolution to these issues yet. I have spoken with Lisa Dorrian Clinical Services Manager for Neurosurgery whom you have been liaising with and she will contact you directly.

Kind Regards

Elaine Burt

Chief Nurse Regional Services

NHS Greater Glasgow and Clyde

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Response from Elaine Burt, Chief Nurse, Regional Services, NHSGGC 4 years ago
Elaine Burt
Chief Nurse, Regional Services,
NHSGGC

Submitted on 25/11/2019 at 14:28
Published on Care Opinion at 14:28

Dear Corsa,

I hope you found it helpful to speak with Lisa Dorrian the Clinical Services Manager. I know Lisa has offered that you can contact her directly if there are any further issues from your appointment.

Kind Regards

Elaine Burt

Chief Nurse Regional Service

NHS Greater Glasgow and Clyde

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Update posted by Corsa (the patient)

Dear Elaine

I had spoken to Lisa on Monday, before I was heading off to see the ESP person, Lisa had said let her know how I got on. Id put a lot of faith into this appointment, from what I had been reading about ESP's.

I must admit I wasn't that impressed, the lady was nice enough, did a couple of tests ie my reflexes etc, asked me questions regarding my symptoms, one in particular annoyed me, she asked about my balance (which is bad) I started to answer and mentioned the last physio had said..... and before I finished the sentence, she said, forget about physio...

She showed me the mri scans and explained about them, then said ok, will see you in 6-9 months and that was it.

I called Lisa, to convey how it went.

Kind regards

Corsa

Response from Elaine Burt, Chief Nurse, Regional Services, NHSGGC 4 years ago
Elaine Burt
Chief Nurse, Regional Services,
NHSGGC

Submitted on 29/11/2019 at 15:45
Published on Care Opinion at 15:45

Dear Corsa

I am sorry to hear that your appointment was unsatisfactory. I know that you have had several conversations with Lisa and I think it would be helpful if we could continue this conversation off line. If you want to give Nicole from the Patient Experience Team a call to discuss her number is 0141 201 0309.

Thank you

Elaine Burt

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