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Professional, friendly and helpful

Posted By Noosa

"Professional, friendly and helpful"

About: NHS Ayrshire & Arran / South West Scotland Breast Screening Centre

(as the patient),

Varied experiences in NHS over the years. Recently however was referred through Ayrshire Central breast screening to Ms Tovey’s team at Crosshouse; including nuclear medicine, MRI screening,  x ray and porter support. 

Without exception every member of staff along the way was professional, friendly and helpful. 

Many thanks to all of them for their support and some laughs along the way. 

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 24/10/2019 at 18:39
Published on Care Opinion at 18:39

picture of Eunice Goodwin

Dear Noosa,

I am sorry your experiences have varied over the years but it is truly a delighted to read about this experience with so many staff this time.

Thank you so much for taking the time to mention everyone, I will make sure this is passed to all the teams and I am sure they will be delighted to read your kind accolade to them.

I hope you are well.

Best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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