"I was meant to have regular observations"

About: Aberdeen Maternity Hospital / Obstetrics (Maternity care)

(as a service user),

I was admitted to Summerfield ward for the duration of 5 nights. During this time I was meant to have regular observations due to post pregnancy complications. Due to lack of staff I had to wait on regular occasion for up to an hour to have these checks. Staff Nurse attitude wasn’t always pleasant which led to my already low emotional state becoming worse. My bed sheets were not changed in the 5 nights that I slept there. I felt isolated in a single room where no one came to check how I was feeling at a time where I was separated from my baby that was in neonatal unit and due to distance I didn’t always have visitors. 

The student midwife was a great support to me during my time, engaging in regular conversation and reassurance as well as attending to my needs. 

As a patient I put all these issues down to staffing issues putting pressure on the nursing staff which therefore led to lack of time and affected staff attitude towards their job role. 

Responses

Response from Liz Cheung, Midwifery Manager Inpatient Services, Aberdeen Maternity Hospital, NHS Grampian We are preparing to make a change

picture of Liz Cheung

Dear Mummy3,


Firstly let me congratulate you on the birth of your baby and thank you for taking the time to provide us with your feedback.

I am disappointed to hear that you felt the care you received was not up to an acceptable standard and I am truly sorry for this.


Yes our staff are busy, however that certainly does not excuse poor attitude, or that we didn't manage to change your bed sheets for five days.

I am however, delighted to hear that the student midwife was a great support.

We are aware of our staffing issues and as I write this our newly qualified midwives are starting to come into post, we anticipate that this will have a very positive effect on the care that our mum's and babies receive.

If you wish to discuss your issues further, please email me on.

womensservices@nhs.net

Regards

Liz

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
;