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Care Opinion

7 hours in A&E

Posted By Mithras

"7 hours in A&E"

About: Basildon University Hospital / Accident and emergency Queen Elizabeth The Queen Mother Hospital / Accident and emergency

(as the patient),

Last May I spent 7 hours in QEQM A&E with excruciating stomach pains. I was rolling about on those hard chairs in agony and eventually my daughter had to ask for a sick bowel and I filled five of those cardboard receptacles, my daughter had to deal with all of it and no nurse came to help or showed any concern, probably because they were so overwhelmed with patients.

Eventually I asked my daughter to take me to Basildon Hospital which I knew well and also feel their A&E was far more efficient, which proved to be the case as I was quickly admitted and diagnosed with Acute Hepatitis.

I received first class care from the doctors and nurses at Basildon Hospital and was home within a few days. I feel I could easily have died if I had stayed at QEQM.

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Responses

Response from Amanda Hallums, Operations Director, Barking, Havering and Redbridge NHS Trust 4 years ago
Amanda Hallums
Operations Director,
Barking, Havering and Redbridge NHS Trust

Submitted on 08/10/2019 at 20:48
Published on Care Opinion on 09/10/2019 at 09:24

Thank you for your email.

I am sorry to hear about your experience, this is not the care I would expect.

Whilst I am sorry you had to go to Basildon I am pleased to hear they diagnosed your acute hepatitis.

I will share your email with the ED team at QEQM for the purpose of learning..

Thank you for your feedback, I hope you have made a good recovery.

Kind regards

Amanda Hallums - Chief Nurse

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