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"Conveyor Belt Care"

About: Milton Keynes Hospital / Gynaecology

I was sent by my GP for a pelvic scan which resulted in being sent for a Hysteroscopy.

At the appointment it was clear my notes hadn't been read because the doctor had no idea of my past history which I had to explain to her.

She told me it may make the procedure difficult and painful.

It was difficult, painful and unsuccessful so I was told I needed a GA.

I was not filled with confidence at that point and didn't want to go for another useless painful procedure, so I wrote to the head of gynaecology asking for an appointment with somebody to discuss my case before going ahead with the GA because I had had a similar problem before.

I heard nothing before the operation, so I rescheduled it hoping to hear something soon.

Of course I heard nothing before the rescheduled appointment and really felt I was on a conveyor belt of tests before even talking to a doctor.

My confidence was at an all time low and I felt nobody was reading my notes and nobody even cared apart from giving me painful tests.

I have therefore cancelled the GA and test.

My previous visit to the hospital had me waiting for seven hours with a painful abcess whilst 2 departments argued over who should be dealing with me.

I was even admitted and then sent home and told to return in the morning to have it drained.

The building I was told to visit didn't exist and it took my husband and I ages walking around the hospital to find something that sounded similar.

During this time the abcess burst.

Not great experiences here I'm afraid.

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Responses

Response from Michaela Tait, Patient Experience Manager, Milton Keynes University Hospital NHS Foundation Trust 4 years ago
Michaela Tait
Patient Experience Manager,
Milton Keynes University Hospital NHS Foundation Trust
Submitted on 07/10/2019 at 09:56
Published on Care Opinion at 09:56


We are sorry that you have had such a poor experience with our hospital and we understand that this must be very frustrating for you. We would like to look into this further, please could you contact our Patient Advice and Liaison Service (PALS) in order for us to learn more about what has happened. They can be contacted by calling 01908 995 954 or emailing PALS@mkuh.nhs.uk. Once again we would like to sincerely apologise for what has gone wrong and hope we can help to rectify these issues.

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