"A&E review"

About: City Hospital / Accident and emergency City Hospital Accident and emergency Birmingham B18 7QH

Posted via nhs.uk 5 years ago

The receptionist who was typing on her keyboard didn’t even aknowledge me when I arrived.After five minutes, I had to ask her if I was at the right place.The A&E waiting room is strewn with empty cups, empty boxes and wrappers.The women toilets smelled of urine.The bins for sanitary items are dirty.It is hard to believe you are in a hospital in England.They couldn’t find my file on their system. The nurse was friendly and I was seen to promptly.

Story from
nhs.uk

Do you have a similar story to tell?

Responses

Sandwell and West Birmingham Hospitals NHS Trust

Submitted on 28/01/2020 at 10:22

Published on Care Opinion at 10:22

I am happy to hear that, in terms of your care, you were seen in a correct and prompt manner, but sad to hear of the situation you have relayed – I have passed your comments on to the cleaning and reception teams at City for further action. Kind regards, Toby Lewis, Chief Executive.

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Sandwell and West Birmingham Hospitals NHS Trust

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Text size

Theme

Language

A&E review

"A&E review"

Responses

Keyboard Shortcuts

Opinions
Next Response	j
Previous Response	k