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"Mobile MRI scan"

About: Woodend Hospital / Radiology

(as a service user),

I was very anxious again to have my yearly MRI. I was greeted by 2 amazing, caring and compassionate members of staff. I think they were called Sam and Suzzanne from the mobile MRI scanner at Woodend hospital. I had made them aware I was anxious and I found it easier to get the scan done with a mirror to see out of the scanner. They went out their way to make sure a mirror was fitted and took their time to get me in scanner. This all reduced my anxieties and allowed me to get my scan performed. If it had not been for their assistance and patience I would never have got in the scanner. Thank you so much.

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Responses

Response from Jennifer Fraser, Service Manager, Outpatients, NHS Grampian 4 years ago
Jennifer Fraser
Service Manager, Outpatients,
NHS Grampian
Submitted on 09/10/2019 at 12:18
Published on Care Opinion at 12:48


picture of Jennifer Fraser

Dear Maz s

Thank you so much for taking time to provide positive feedback regarding your recent MRI Scan. It was lovely to hear that it turned into such a positive experience.

I shall share your comments with the staff involved and the wider team.

All the staff work hard to ensure that they deliver patient-centred care. So it's fantastic to hear that their hard work is being recognised.

Kind regards

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