"Nobody has done anything"

About: Crosshouse Hospital / Nephrology

(as a carer),

My mum has been taken to Crosshouse hospital about 5 times now, because she is in agony in her bowel and womb area. She has had blood clots for months from her back passage and also fresh blood.

I tried to explain this to the doctor and 5 times that there is something wrong with my mother's bowel or womb or that area. Nobody has done anything. They test her for a urine infection and send her home. In my opinion the staff we came into contact with have a bad attitude, they actually asked me to wash my own mother and could I not take her to the toilet instead of them. 

I'm disgusted by this ward!

Responses

Response from Vicki Morrison, Senior Charge Nurse, Ward 2D, Renal, NHS Ayrshire and Arran

Dear “beansontoast”,

Although stories are shared on Care Opinion anonymously, I believe we have met to discuss your concerns. I am very sorry that you have been left feeling that no one has done anything whilst your mum was under our care, especially after meeting and discussing your concerns with our ward doctor and myself Senior Charge Nurse prior to your mum being discharged

I appreciate how distressing it must be when it feels like no one is listening to your concerns about your mum.

As you correctly stated your mum has been in hospital many times over the last few months and during these admissions has had a myriad of investigations and interventions that have been happily all proved negative.

With regards to your concerns about being asked to wash your own mother I am more than happy to discuss this with you and your mum as this is not my understanding of this situation and I would like some clarification on this if you would like to be in touch with me directly I am very happy to talk to you to try reassure you and your mum. Please feel free to contact me on 01563 577920.

Regards

Senior Charge Nurse Vicki Morrison

Ward 2D

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Update posted by BEANS ON TOAST (a carer)

My mother hasn't had a myriad of investigations and interventions, I really don't know how you came to that conclusion.

My mum's local doctor wrote a letter to the hospital asking for a colostomy to be done months and months ago, nothing was done. Her other doctor wrote to the gynecology department asking them to investigate what she thought was needing looked at in more detail. ie where my mum's pain was coming from. Again, no investigation took place.

So, my mum is still in a lot of pain, we don't know anything about where it is coming from and Crosshouse hospital have done nothing about her pain.

All the doctors say is it must be a urine infection.

I spoke to a doctor on ward 2D, all they kept saying was I'll speak to another doctor. The doctor did nothing and sent my mum home still in pain without any colonoscopy or investigation the very next day. I think that is disgusting and the service should be ashamed of themselves, letting an elderly woman go home in pain that hasn't been properly diagnosed.

I think I would rather go private.

Response from Vicki Morrison, Senior Charge Nurse, Ward 2D, Renal, NHS Ayrshire and Arran

Dear Beans on toast,

I am so sorry, it must be really distressing to see your mum in pain and for you to be left feeling that the hospital has not addressed these concerns during her admissions.

I can hear from your posts that you are very angry and disillusioned with us and I am sorry that you are feeling that way.

As you know, Care Opinion is anonymous and it is possible that we have our wires crossed. In order to sort this all out, I would very much like to encourage you or your mum to contact me. It may be that a face-to-face meeting would be helpful and we can arrange that to suit you and your Mum. I think we can clear up a great deal when we all have all the details of the situation in front of us.

You also mention Gynaecology and it may be useful to include someone from that team in our meeting too, should you and your mum choose to have one.

It is clearly within your mum’s rights to approach the private sector for her care, however, we are more than happy to get to the bottom of this together.

If you would like to discuss this or to arrange to meet please contacted me on – 01563 577922

Thank you for responding so promptly. I am really keen to assist you and your mum in any way I can.

Kind regards,

Vicki

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