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"Yet again disappointed"

About: Salford Royal

Another total let down from Salford royal. The nurses and all the staff in STU are fantastic can’t do enough for you. However due to yet again Doctors not listening and after being passed around and misdiagnosed for 3 years or more from a previous doctor my record show 2 problems that I do not have and the Doctors I saw won’t or cannot get passed this.

I asked to be transferred to my consultant at another hospital after communicating with his secretary.

At 7pm I was given discharge papers and told they had not been able to make contact with the bed manager and to take myself to the A&E department at my consultants hospital and wait to be seen.. I am also still waiting 12 months later for an appointment to spinal/ neurosurgery for a back problem I’ve given up on that and intend to ask to be referred elsewhere.my advice try another hospital. I have contacted Pals no return call in nearly a week

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Responses

Response from Salford Royal 5 years ago
Salford Royal
Submitted on 28/10/2019 at 10:44
Published on nhs.uk at 11:48


Thank you for taking the time to share your comments.

We were sorry to learn of your unsatisfactory experience at Salford Royal and that you have had no response from PALS.

We would like to investigate this further and to do this we will need full details from you. Please could you send your details to our (PALS), again by calling 0161 206 2003 or email pals@srft.nhs.uk

Kind regards

The Patient Experience Team

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