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Booking appointments

Story from nhs.uk

"Booking appointments"

About: Medway Maritime Hospital

All three clinic options are unable to offer an appointment on line and booking phone number is constantly engaged.

Called Medway booking line direct and spoke to a lady who was really helpful and offered to defer back to surgery.My complaint is that this system could cause patients to give up trying to make an appointment and miss necessary health care and or health issues could be exacerbated due to inefficient system causing delays.

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Responses

Response from Medway Maritime Hospital 4 years ago
Medway Maritime Hospital

Submitted on 27/09/2019 at 13:25
Published on nhs.uk on 30/09/2019 at 20:17

We are very sorry with the difficulty you faced with making your appointment. We will feedback your poor experience to the management team so that they can ensure the booking methods for patients are as robust as they can be.

Thank you for taking the time to feedback to us.

Kindest regards,

The Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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