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"Undiagnosed problems & GPs uninformed"

About: Northenden Group Practice

I’ve made two appts with the surgery regarding my daughters anxiety giving both Drs a detailed account of how she was behaving. None of the Drs took it seriously & simply told me to contact a mental health organisation.

I’d also told them that she was not eating etc so for me it was quite serious. They said nothing about this.

I took my daughter on holiday & due to her worrying behaviour I went to see a dr . The Dr there took it seriously & gave me a letter to take to A & E so she could be seen quickly on my return to England.

She has now been diagnosed as having a OCD. The psychologist who is seeing her asked me to get a blood test done straight away at the northenden surgery because my daughter is not eating well. I went through in an emergency service to get the GP to ring me back. However I was surprised the GP told me he didn’t see it as a SERIOUS PROBLEM???? If your child isn’t eating food you wouldn’t think it was serious??? He said he’d get a form ready for me for Rias blood test with NO EXPLANATION as to where I was to take the form or anything. We collected the form & I asked the surgery where to take it. They gave me the phone number of the forum clinic. I rang the forum clinic & they told me that they don’t do blood tests for children under sixteen.

What the hell is going on? You don’t take children’s problems seriously & you have no idea what you’re doing either. That is no way to run a surgery. Things have started happening now due to the Dr in Spain picking up the problem. And that’s NO THANKS! To your surgery!

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Responses

Response from Northenden Group Practice 5 years ago
Northenden Group Practice
Submitted on 19/11/2019 at 13:41
Published on nhs.uk at 13:41


Thank you for your comments. Unfortunately as this is an anonymous review, I am unable to respond to you directly or investigate your concerns.

It would be helpful if you could contact us and allow us to investigate your complaint and give us the opportunity to look at our systems in the practice.

Thanks, NGP

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