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"Prosthetics Appointment"

About: Torbay Hospital / Breast surgery

(as a service user),

I arranged an appointment at the above Unit for reassessment of a prosthesis as the current one was larger than my other side and appeared odd.  At a previous appointment outwith Torbay, I had had an extremely negative experience, hence I approached this appointment with some caution and defences at the ready! 

I am pleased to say that these were not needed.  I was attended to by a staff member called Steph who was approachable, empathetic and knowledgeable.  I left the appointment with a more appropriate prosthetic, a well fitting and comfortable bra and the access to order more of the latter without breaking the bank.  Well done Steph - what a credit you are to the Unit  in my opinion.

I hope there are not too many staff members called Steph doing the same job so the correct one is identified as I hope this feedback is shared directly.  Thanks again Steph, Torbay Breast Care Unit and the NHS.

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Responses

Response from Torbay Hospital 4 years ago
Torbay Hospital
Submitted on 01/10/2019 at 12:45
Published on nhs.uk at 13:06


Dear Patient

Thank you for your kind comments.

We are really pleased that the care and treatment you received reached the high standards we constantly strive to achieve and please be assured is will be forwarded to the member of staff you have mentioned.

Kind regards

Feedback and Engagement Team

Torbay and South Devon NHS Foundation Trust

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