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Care Opinion

There was no food

Posted By volansjh93

"There was no food"

About: Crosshouse Hospital / Stroke Care Scottish Ambulance Service

(as a service user),

Service was great. Staff were very good. The only thing that was bad is that I didnt arrive from Ayr until 20:00 and there was no food and I am diabetic. Was waiting on ambulance for 8 hours

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Responses

Response from Christine Somerville, Senior Charge Nurse, Ward 3E/F - Acute Stroke Unit, NHS Ayrshire and Arran 4 years ago
Christine Somerville
Senior Charge Nurse, Ward 3E/F - Acute Stroke Unit,
NHS Ayrshire and Arran

Submitted on 26/09/2019 at 13:30
Published on Care Opinion at 13:30

Dear volansjh93,

Thank you for taking the time to post your comments on care opinion.I will ensure this is shared with the team. It is so nice you found the service and staff to be good.I am sorry you had to wait for so long for ambulance to transfer you to the stroke unit. This must have been a really worrying time.

I am sorry you had such a long time with no food during the time you had to wait for the ambulance. Any patient who presents with symptoms of stroke must have a water swallow screen completed before being given any food or drink. This is to prevent any complications. Staff in both Ayr and Crosshouse are trained to complete this assessment on admission to allow appropriate care. In order for us to identify why this didn't happen it would be useful if you contact me on 01563 827933 or christine.somerville@aaaht.scot.nhs.uk. I will also share your feedback with Elizabeth Barrie Lead Nurse for Stroke Services to review.

I hope you are now recovering well.

Best Wishes,

Christine

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 4 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 01/10/2019 at 10:28
Published on Care Opinion at 10:28

picture of Alan Martin

Dear Volansjh93,

Thank you for taking the time to share your feedback on CareOpinion. I am so sorry to hear that you had reason to use our services. I am also very sorry to read that you had such a long wait for one of our vehicles to attend you.

I would like to have this looked into for you. Would you be able to send the details through to my team at scotamb.feedback@nhs.net (date, time and your details)? That way we can locate the call and let you know exactly what happened that day.

I hope you are feeling better and I wish you all the very best.

Kind Regards

Alan

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 4 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 10/10/2019 at 13:46
Published on Care Opinion at 14:05

picture of Eunice Goodwin

Dear Volansjh93,

I have been asked by Elizabeth Barrie, Lead Nurse for Stroke Services to post this on her behalf -

"We have highlighted to the staff of the need for the water swallow screen test to be completed timeously. If this test is carried out as required, no-one should be fasting inappropriately. I am really sorry, this must have been distressing. I hope you are making a good recovery now,

Best wishes,

Elizabeth"

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