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Care Opinion

Missed Call

Posted By Pinga's Mum

"Missed Call"

About: Queen Elizabeth University Hospital Glasgow / Neurosurgery (Ward 64 – 66)

(as a service user),

I'm on the 'urgent' neurosurgery appointment list. I've been on it since early July. and I've said that I can accept appointments at short notice. NHSGGC called at just after 8am but as it only rang 3 times, I didn't answer in time. You did not leave a message. I've called your booking office who directed me to the neuro appointment number but it's just a messaging service.

It's bad enough wondering what's going on with my health but to call a patient and leave no message is not at all helpful. I had a bone scan also so don't know if it was them that called.

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Responses

Response from Elaine Burt, Chief Nurse, Regional Services, NHSGGC 4 years ago
Elaine Burt
Chief Nurse, Regional Services,
NHSGGC

Submitted on 26/09/2019 at 12:23
Published on Care Opinion at 12:23

Dear Pingas Mum,


I am really sorry that you have had a worrying time since receiving the call this morning. Please accept our apologies for this.

I would be grateful if you could call my PA on 0141 232 1876 and let her know your details and I will ask the Neuro team to clarify the appointment position directly with you.

Regards

Elaine Burt

Chief Nurse Regional Services

NHS Greater Glasgow and Clyde

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Update posted by Pinga's Mum (a service user)

Dear Mrs Burt,

Thank you for your reply - this is much appreciated. I'd been in good health until the start of the year when I experienced tinnitus. I had an MRI/MRA with contrast but ENT said I only had a plain MRI, which was 'normal'. It turns out someone lost my MRA (and MRI) with contrast results. I was told ''the machine only holds 3 weeks of results, after which they get deleted''.

A few months later my GP sent me to QEUH acute receiving unit as he thought I had a brain bleed. I was made to wait 5.5 hours before I was seen. I handed in a hand written letter of complaint but nothing came of it.

My symptoms were/are - daily headaches/numbness/dizziness, so after another couple of scans, which were done via the ARU, I was told by letter, that I have a brain aneurysm.

I've been waiting since my diagnosis to have my questions answered. One question - if at the start of the year I'm 'normal' but a few months later I have a brain aneurysm, do I have a fast growing aneurysm?

I have a strong family history of fatal brain bleeds.

Yours sincerely,

Pinga's Mum

Response from Elaine Burt, Chief Nurse, Regional Services, NHSGGC 4 years ago
Elaine Burt
Chief Nurse, Regional Services,
NHSGGC

Submitted on 01/10/2019 at 12:18
Published on Care Opinion at 12:18

Dear Pinga's Mum,

I understand our waiting times manager has now made contact with you to confirm your appointment. Apologies again for the missed call and the subsequent confusion.

Regards

Elaine Burt

Chief Nurse Regional Services

NHS Greater Glasgow and Clyde

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