"Doctors not calling me after booking a phone..."

After waiting THREE weeks for an appointment, I finally got it. When I got it I was told to take a test that would require me to come the following day with the test done but I would have to ask for the form at reception. So I went to the GP I took the sample with me and asked at reception for the form so I could give it and get my test result the following week. And guess what? The form was not ready because the Doctor forgot. So the receptionist sent her a message to prepare it for me. I waited half an hour and then the receptionist said:' I am sorry now is too late to do it anyway because the delivery guy who takes the samples has just left. Leave the sample and when she answers we will get the form for you and call you.' They didn´t call at all. So I called again on Tuesday and all I got was ' I am sorry I don´t know why the doctor has't done it yet, just wait and she will call you tomorrow at six and you can tell her about it.' Guess what? They didn´t call me. The appointment was today and I have the proof on my Patient Access. Such a same stuff and doctors not doing their job properly. We HAVE THE RIGHT TO BE ATTENDED. We can´t accept people messing with our HEALTH. I am going to reach out tomorrow again and I am going to change GP straight away. I have waisted my time by going and I have not got my test done, not got checked and waited for NOTHING. I asked so many people and all of them have told me that this has not happened to them in other GPs. Why are doctors not doing their job if they are getting paid? Oh one last thing. This GP closes at 18:30. After not receiving the phone call at 18:00 I decided to call the GP at 18:11 and speak with a receptionist. They put me on hold and hung up because it was almost closing time. I called and waited for 14 minutes which I also have proof on my phone. I am wondering if there is any way I can contact with a manager or someone because I am not allowing this to happen to me or other people.

OUR HEALTHY MATTERS.