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No answer from Pals by telephone or email

Story from nhs.uk

"No answer from Pals by telephone or email"

About: Northern Care Alliance NHS Foundation Trust

Saw neurologist on 21st July. Very pleased to get an early appointment. Neurologist

Recommended treatment for my condition.

Haven't heard anything since have telephoned, emailed last resort tried to get in touch with pals. No response don't answer telephone nothing.

Can't contact have spoken to secretaries who have emailed on my behalf I have heard absolutely nothing

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Responses

Response from Northern Care Alliance NHS Foundation Trust 4 years ago
Northern Care Alliance NHS Foundation Trust

Submitted on 26/09/2019 at 18:57
Published on nhs.uk at 19:06

Thank you for taking the time to post your comments. We are so sorry to hear about your experience with trying to establish when your Neurology treatment will commence and also the difficulties you have had trying to speak to our PALS team to investigate this for you, if you have left messages with our team, you should have received a call back.

We take all feedback we receive extremely seriously and will raise this with the teams but in the meantime, please can we encourage you to re-contact our PALS team so that we can give you some answers.

You contact our PALS team on 0161 206 2003 or via email to pals@srft.nhs.uk between the hours of 08:30 and 16:30, Monday to Friday.

Thank you

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