"I would not recommend this surgery"

About: Garston Medical Centre

They offer a consultation over the phone but you can never get through on the phone during that time. When you see a doctor, the general response for anything is that they don't have any budget. Even simple things are given the run around so that you eventually drop out of the system as you can't waste so much time. No choice is given when they eventually refer to a hospital saying that all referrals must go to Watford General. I visited last week and there was no internet for the doctors so all notes were being written on paper.

Story from nhs.uk

Responses

Response from Garston Medical Centre

I am sorry that you have had these issues with the Surgery. The Telephone Triage Service can be busy, as it is a popular service, and some days are busier then others.

With regards to referrals, the clinicians have to follow the guidelines set out by the Herts Valley Clinical Comissioning Group, which states the pathways for referrals to be made.

As for the lack of internet. The Practice suffered a power cut during the night, prior to your visit, and this meant that we had to call for the IT service to send an engineer to correct the fault. He managed to have the internet up and running within 90 minutes of the start of the morning surgeries. We felt that, rather then cancel appointments, we would prefer to provide the best service we could under the circumstances, and that meant writing notes on paper that could be later entered onto the computor. Which they were.

I hope this explains the situation and if you would like to visit the HVCCG website they will be able to provide more information about referral pathways.

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