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"Feel let down and upset"

About: Huddersfield Royal Infirmary / Urology

I was taken to A&E over a week ago originally very poorly with kidney infection then got admitted to Urology by my GP due to infection not going /getting worse, high heart rate, fever- tablet antibiotics weren’t working. So anyway after feeling like death for a week and going all the way to HRI after stopping 1 night and having a total of 1 hour of IV antibiotics and 1 lot of fluids I was just discharged again still poorly, in agony and not eating with you guessed it more oral antibiotics!! I don’t feel there was any discussion around other options and when I was told I was going home I mentioned to the nurse in charge that I was concerned and that I’d done this a week ago he just brushed me off and said it would be fine?

I don’t feel anyone listened to my concerns or cared. I repeatedly told several members of staff on different shifts starting as soon as I got a bed (nurses, student nurses, pharmacy) I was without vital meds and upon being discharged I was pretty much told ‘about that, we didn’t have it in stock but you’re going home now anyway’. I was half heartedly offered anti sickness as I was being picked up to go home which made me laugh! I slept about 4 hours overall with pain, feeling sick and when I insisted I needed more was told I could take ibuprofen too oo lucky me! If I could cope at home with paras and ibuprofen I wouldn’t have put myself through this episode of indignity!

Found myself weeping a few times because I can’t believe I was in a hospital and feeling so poorly and in pain, honestly don’t know why I even went in. I kept having the curtains pulled open around my bed, I was only in a vest and shorts as I felt very hot and feverish (disgusting lack of privacy). I just wanted some privacy to rest and was desperately trying to sleep as I felt so poorly and tired but was told I needed to open all curtains to let more lighting in for the woman next to me reading her magazine? I thought this was a ward for poorly people!! not everyone wants to sit on display in their pj’s when they feel like poo and you’re in a ward with strangers. Ridiculous.. ended up going off the ward with my friend. I just feel totally dismissed and not taken seriously. I don’t know whether this is a young person thing maybe?

There was one nurse who kept checking in and trying to chase things up for me as she obviously spotted what was going on and a couple of other staff were lovely and had good intentions.

In all honesty i think I’d sooner get sepsis than come back here. I felt like an inconvenience and believe me I’d rather not be in hospital either but I’d rather be in a few days and get 100% than go home, go back to GP and come back again which is surely more costly and a total pain when you just want to get well and back to normality/work.

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Responses

Response from Huddersfield Royal Infirmary 5 years ago
Huddersfield Royal Infirmary
Submitted on 03/10/2019 at 09:10
Published on nhs.uk at 10:06


Thank you for taking the time to provide your feedback on our services, and clearly it is a disappointing read. We'd like to learn more about your experience as it will help us improve the services we offer. If you are able to we would ask that you contact our Patient Advice & Complaints Service:

Patient Advice & Complaints Service

Calderdale & Huddersfield NHS Foundation Trust

Huddersfield Royal Infirmary

Acre Street

Lindley

Huddersfield

HD3 3EA

0800 013 0018 | patientadvice@cht.nhs.uk

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