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"Cardiology Department"

About: Glenfield Hospital / Cardiology

I visited a cardiology department on 27/08/19 for an MRI scan, the staffs there were very kind and performed their duties professionally, I am very pleased with them.

However , its has been a month I have not had any result for test and whenever I call to try to speak to the secretary of the cardiologist who requested a test, there is no answer at all despite of several attempts. I have left messages, no answer no a call back. I have been experiencing pain in my chest and left arm since March 2019!! And as i am writing this review there has been no intervention of my problems and I am really worry about my health especially

I have a heart murmur condition. Today I have requested through my gp for a second time to make a follow up hopefully it would help. I kindly request for someone to look into this so that this can be addressed promptly.

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Responses

Response from Glenfield Hospital 4 years ago
Glenfield Hospital
Submitted on 22/10/2019 at 10:57
Published on nhs.uk at 13:32


Dear reviewer,

Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team.

We are sorry to hear that you are having problems with accessing your results.

We would like to investigate this for you. In order for us to do this, we will require some further information from you.

Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you.

You can contact PILS using any of the following methods:

Free phone line: 08081 788337

(Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day)

Write to: Patient Information and Liaison Service

The Firs

C/O Glenfield Hospital

Groby Road

Leicester

LE3 9QP

Email: pils@uhl-tr.nhs.uk

Fax: 0116 258 8661

Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/

Kind regards,

The Communications Team

Leicester’s Hospitals

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