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My notes were confused with another person

Posted By Brinca

"My notes were confused with another person"

About: East Surrey Hospital

(as the patient),

My notes were confused with another person and only because of my vigilance was this brought to light. Further to this following a CT scan at the hospital my notes were misread and if not for my persistence, I almost had an operation I did not need.

I am extremely disappointed with the level of staff . I spent 14 days as an inpatient and to reiterate, hugely, hugely appalled and disappointed.
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Responses

Response from Colin Pink, Head of Corporate Governance, Surrey and Sussex Healthcare NHS Trust 4 years ago
Colin Pink
Head of Corporate Governance,
Surrey and Sussex Healthcare NHS Trust

Submitted on 25/09/2019 at 12:50
Published on Care Opinion at 13:01

Dear Brinca,

Thank you for highlighting your concerns with us and the medical records confusion that you experienced. We would like to discuss your concerns and learn from your experience, please can you contact us so that we can investigate further.

Our Head of Medical Records, Philip Stone, would like to discuss the medical records issue you experienced with you. Please can you contact Philip, so that we can investigate how this occurred at philip.stone2@nhs.net.

Kind regards

Colin Pink
Head of Corporate Governance

colin.pink@nhs.net

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