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"My poorly baby boy"

About: DHU Healthcare CIC / NHS 111 East Midlands Ambulance Service NHS Trust / Emergency ambulance King's Mill Hospital / Respiratory medicine

(as a parent/guardian),

We got up Saturday morning as normal, my little boy who turned 2 in July had been a little under the weather with a bit of a cough and he’s cutting his last set of molars.. he wanted to go to his mini kixx with his daddy so off he went. He had a nap as normal but wouldn’t eat, we carried on our normal Saturday until when out at a friends he just went to sleep on me (very unusual for my child! ) he started burning up and shivering so we took him straight home. I had checked his temperature earlier that afternoon and it had been 37. 4 so quite normal. But by the time we got home it had gone up to 39. 9 and by this time he hadn’t woken when being put in and taken out of the car again unusual for my child.

So I called 111 who were great and told me a paramedic and ambulance would be with me soon. She ended the call saying I hope your little boy feels better soon.. she could probably tell I was holding back the tears on the other end of the phone as I was starting to panic. The paramedics arrived within 30 minutes, came in and immediately put me and my husband at ease. His temperature had risen to 40. 9 so after several more observations we were off to hospital in an ambulance. One of a mother’s worst fears in my opinion..however the calm persona of the paramedics and kindness kept me calm and focused on getting my little boy the help he needed.

We got to hospital where we were seen quickly and efficiently, further observations done and the main focus still was to get his temperature down. The doctor saw him and was great with him, he was getting fed up by this point of being poked and prodded so she made him a balloon with a surgical glove which helped calm him for a short while. We were told he has croup and bronchitis, he would be given a steroid to take the inflammation on his lungs down and antibiotics to take home. Once his temperature had come down and his heart rate normal we could go home. By this time the doctors and nurses were so busy but still helpful and kind at all times.

We were able to go home thank goodness and I took my little boy home. I am so grateful for the quickness and kindness from the start of the phone call to 111 to us being discharged to go home, I can’t thank them all enough for helping my child. Thank you NHS I think you are amazing! ! ! !

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Responses

Response from Judith Brown, Patient and Public Engagement Lead, Corporate Governance, DHU Health Care CIC 4 years ago
Judith Brown
Patient and Public Engagement Lead, Corporate Governance,
DHU Health Care CIC
Submitted on 24/09/2019 at 17:26
Published on Care Opinion at 17:26


Dear Mrs Storey,

Given the very difficult time you have recently experienced with your little boy’s health.

Thank you so much for taking the time to provide this valuable feedback regarding your recent experience with the NHS 111 service provided in your area by DHU Health Care CIC.

We try our best to provide a high level of care and we are always encouraged when patients and their families take the time to tell us how we did.

I am very happy to hear that you have had a good experience with the NHS 111 service and hope your little boy is now recovering well and I wish him the very best for the future.

I will share your comments/feedback with the team.

Kind regards,

Judith Brown

Patient Experience Lead (DHU Health Care CIC)

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Response from Melanie Wright, Deputy Director of Communications, East Midlands Ambulance Service 4 years ago
Melanie Wright
Deputy Director of Communications,
East Midlands Ambulance Service
Submitted on 02/12/2019 at 12:30
Published on Care Opinion on 03/12/2019 at 10:21


Hello Mrs Storey,

Thank you for sharing your kind words about our ambulance crew who came out to your little boy when he was unwell. I'm so pleased to hear that they were able to keep you and your husband calm in what must have been a frightening situation. I do hope your little boy is feeling much brighter now.

If you are able, we would appreciate you sharing your comments with our Patient Advice and Liaison Service (PALS) team, with as much detail as you can (e.g. date, time and location), so that they might identify the ambulance crew who cared for you, and share your words with them. You may contact them via telephone on 0333 012 4216 or email emas.pals@nhs.net.

Best wishes,

Samantha Westwell
Ambulance Operations Manager for Derbyshire
East Midlands Ambulance Service

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