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"Most of the staff were amazing..."

About: Bassetlaw Hospital / Ward B2

(as a service user),

I can't express how great the staff are that work on B2. The HCA's and nurses are all incredibly compassionate and will go above and beyond to help you when you are struggling no matter what time of day it is and regardless of how busy they are. Compared to other wards I have been on, the staff on B2 are truly amazing.

My issue however is not with the ward staff at all. But with how I was treated by psychiatry the whole time I was on the ward. Firstly, they were not compassionate in my opinion. I felt they did not make any effort to get to know me as a person and made their own assumptions about the kind of person I am just by reading my notes. Every ward round felt rushed. They spoke so quickly, talked over me, did not listen to what I had to say and then ended it just as abruptly as it started. This made me feel incredibly invalidated.


After not even a week on the ward, I felt pushed to go home despite me mentioning numerous times about my intentions to harm myself/end my life. I felt like they completely washed their hands of me the minute they read 'personality disorder' on my paperwork. Because of my PD diagnosis I felt instantly branded as untreatable with medication, and told there was nothing they could do to help. I have diagnosis of Depression, GAD and PTSD too but all of those were disregarded and I was discharged before I felt ready and whilst I was still actively making plans to end my life.

It is such a shame it was like this because it made me resent the entire ward towards the end. It made me paranoid that all of the staff thought I was wasting a bed. Without this, the ward would have been an incredibly therapeutic place for me to have my medication adjusted and have a break from the things causing my distress.

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Responses

Response from Team Leader County South eCrht, Adult Mental Health, Nottinghamshire Healthcare NHS Foundation Trust 4 years ago
Nottinghamshire Healthcare NHS Foundation Trust
Submitted on 25/09/2019 at 13:02
Published on Care Opinion at 13:03


Hello frostzz76,

Thank you for taking time to post a reflection of your experience as a patient on Ward B2. Firstly let me say how reassuring it is to hear that you had a positive experience of the nursing team on B2 and that you found the nursing team compassinate regardless of how busy they were on the ward.

I am concerned however that you feel that your voice was not heard in the ward round meeting as this is an opportunity for everyone to hear from you directly how you are feeling. I will of course feed this information back to the Doctors within the ward team.

The Trust have been striving to ensure that the Ward round is a more positive experience for patients and has implemented the 'Ideal Ward Round'. This is a recent innovation involving patients and staff to consider how the ward round experience and outomes can be improved for all attendees. I do hope this gives you assurance that as a Trust we are continually striving to improve the experience of service users, families and carers.

Please contact me if you feel you would like to discuss the issues you jhave raised or any other concerns you may have regarding your care and treatment on ward B2.

Kind Regards

Karen Osborne


Acting Ward Manager B2, Bassetlaw

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