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"Quinsy infection"

About: Aberdeen Royal Infirmary / Oral and Maxillofacial Surgery NHS 24 / NHS 24 (111 service) Peterhead Community Hospital

(as the patient),

The infection started a few days before when I started to get pain in the back of my mouth, this progressively became worse, after a few sleepless nights, headaches, ear aches, being unable to communicate, the inability to swallow food, drink or saliva and breathing was coming a concern in my sleep. At the time I decided to seek professional help as no recovery could be seen in the near future. I was staying with Peterhead with work and so went to the local clinical drop in. They told me that I had to call 111 to get seen, calling them I had to go through a lengthy process with a very painful voice to get all my information across. After this I received a call to say my appointment was at 02:40, at about 23:00. After going back to our digs to get some rest I received a call at 01:00 to come in as they were ready to give me an examination. After a brief inspection it was deemed that I needed further medical assistance as my tonsils had swollen greatly and was quickly told that I was going to be admitted into Aberdeen hospital at least for the night to reduce the swelling and get further inspection from a specialist. My colleague drove me to Aberdeen hospital with a location given to me within Aberdeen hospital. This took us a little while to find the correct ward within Aberdeen hospital, as the coloured zones only become obvious when inside the hospital and so we had to re-park to get close to the ward I was to be staying in, ward 210. By the time we had found the ward it was about 03:30 and was told to wait for the doctor to prepare the necessary documents. This took about 45mins, this then led to an inspection in which the doctor confirmed that I had tonsil swelling with a high probability of qinsy in my tonsils. I was then led to a room to wait for preparations for an IV drip in my arm for steroids, antibiotics IV fluid to be put into me, blood to be taken and my vital signs to be checked. This took until about 06:00. When I woke the swelling had greatly reduced from what I was told by the steroids and was able to eat and have a proper conversation for the first time in a couple of days. That morning I got an examination from a doctor and she decided that the abscesses in my mouth should be drained. These were drained later by her and I believe a junior doctor whom had not carried out the procedure before, this was done by a syringe and on a particularly big abscess an incision with a scalpel. I was given a local anesthetic and something afterwards (I can't remember the name) to help the healing of the abscesses. These were left to drain and I was instructed to take water regularly. I was given antibiotics at regular intervals by the nurses and was told I would stay another night, so they could keep an eye on me. My IV was taken out the next day and was given antibiotics and a painkiller mouthwash to take for the next week with instructions to take care of myself and not go to work till early the next week.

During my stay the nurses especially took care of me very well, so compliments to Megan and David (the ginger team) and the night nurse who took care of me whose name I have completely forgotten (glasses guy sorry). They made my stay at the hospital a lot more enjoyable than I could have imagined under the circumstances, and really appreciate their efforts in looking after me. I also appreciate the extra care given to me such as a pharmacist coming round and asking whether I had any questions about the drugs being put into my body.
In conclusion, I was very happy with my stay at Aberdeen hospital and the care I was given, but it was a little difficult under my circumstances to explain my symptoms as I was struggling to speak over the phone. It would have also helped us if areas of the hospital were also labelled outside as we struggled to find where we were supposed to be when we got there.Thanks, a very grateful patient.
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Responses

Response from John Graham, Nurse Manager, Surgical 1 (Surgical Division), NHS Grampian 4 years ago
John Graham
Nurse Manager, Surgical 1 (Surgical Division),
NHS Grampian
Submitted on 23/09/2019 at 17:20
Published on Care Opinion at 17:20


picture of John Graham

Dear Patient1997,

Thank you for taking the time to share your experience. I will be delighted to pass on your compliments to the staff you mention regarding the care you received whilst a patient in Ward 210 at Aberdeen Royal Infirmary. I can only imagine it must have been a real struggle given your symptoms to speak and explain your condition on the phone. Also coming into hospital at that time of night it can be difficult to find the right location and we will take your comments on board.

I hope you are continuing to progress with your recovery and we send you our very good wishes.

Kind Regards

John

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Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 4 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24
Submitted on 24/09/2019 at 12:00
Published on Care Opinion at 12:00


picture of Shona Lawrence

Dear Patient1997

Thank you for sharing your experience on Care Opinion. Your symptoms sound extremely unpleasant and I am sure this would have been a concerning time for you. I am pleased you received the required care and it is good of you to provide complimentary feedback on your experience at the hospital.

It is disappointing that you found the call to NHS 24 a challenge and I can understand why. I appreciate it would have been difficult for you to speak. I would be pleased to arrange for the call to be reviewed to understand if our staff could have done anything differently or better to assist you.

I do know that, as much as possible, NHS 24 staff try to speak directly with patients as this can assist us in assessing their symptoms. As NHS 24 staff do not have the benefit of seeing their patients face to face, it is good practice to speak with them, however I appreciate that there will be times when this is just not possible. I am sorry to learn how difficult this was for you.

I can be contacted on 0141 337 4582 or by email at patient.experience@nhs24.scot.nhs.uk

With best wishes for a full and speedy recovery.

Shona

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