"Explained things every step of the way"

About: Western General Hospital / Minor Injuries Clinic

(as a relative),

I was accompanying my husband to an out-patient appointment for assessment of a shoulder injury.

We were welcomed by specialist physio Susan, who was warm, patient and kind. She was very thorough and explained things every step of the way - what she was doing and why. She was very respectful and genuine and absolutely instilled confidence in us.

Thank you Susan, you’re a credit to your profession and to NHS Lothian.

Responses

Response from Catriona Rostron, Associate Nurse Director, Western General Hospital, NHS Lothian

Dear PMac

I am really delighted that you have had such a positive experience. I will ensure that your feedback is shared with Susan and with the whole team.

Thank you so much for taking the time to provide feedback. Feedback such as this is really important to us and we really appreciate it.

Catriona Rostron

Nurse Director

Western General Hospital.

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