"Disappointed"

I have been going to this surgery for over 20 years and I felt happy and confident with the care given. However in recent years they have changed.

I no longer feel valued as a patient.

I visited with a couple of medical issues on this particular occasion. I wasn't given a choice on who to see. I had a very painful elbow and I said I thought it may be tennis elbow. The GP registrar did not examine/touch me to see where the pain was. Instead I was just told that it sounded like it! How can a diagnosis be accurate if the patient is not actually examined! I am not medically trained to make my own diagnosis! I was also not given any advice about it other than to take painkillers! Not a long term solution!

I am now just in constant pain and none the wiser on what it is and how to treat it!

I also spoke about anxiety and first they wanted to just dole out antidepressants. Then I asked if it was related to perimenopause symptoms and was told yes it may be and I could try HRT! Two potential options!! I was not at all confident that they knew what they were talking about! I went there for help. Accurate help and did not get it.

I did not get any advice other than to try the Wellbeing service which they said they'd text me details of. THEY DIDN'T!

I do not feel confident whatsoever in their ability to treat me.

I strongly feel that they really don't care anymore and don't treat patients with respect or want to help them, I felt like a statistic that's all!

It is not the first time I have felt this way in recent years when visiting them.

It is very disappointing and I am very reluctant to go back to them as I don't trust them, which is not as it should be.