About: Nottinghamshire Healthcare NHS Foundation Trust / Child and Adolescent Mental Health Services – Community(City)

(as a parent/guardian),

Son got a referral to camhs which we didn’t know about.  A member of staff rang me and asked if they could speak to my son. Unfortunately he was out so they asked if they could ring the next day. Told my son about it, said he doesn’t want to go and he had no idea why he was being referred or who it had come from.

They then ring me the following day, I explained that if they want to speak to my son they will have to go through the G.P as I don’t want to give my sons phone number to strangers. This upset them.  They then started swearing at me then put the phone down.

Because of this I automatically assumed it was a fake call so I rang the police to verify the number. I also had an appointment on that particular day. And rang the maggies centre to tell them I will be missing my appointment. Unfortunately they took this as I was going to commit suicide so I had two police officers knocking on my door for a welfare check. I later found out by the police that the call was from a senior member of staff.

This chain of events didn’t need to happen! My son never went to see them..


Response from Rebecca Keating, Interim Service Lead- Community CAMHS, Child and Adolescent Mental Health Services, Nottinghamshire Healthcare NHS Trust

Hi Ladylala,

I'm really sorry to hear about your experience. We would only contact a young person or family if a referral has been received and we do ask for consent from the young person as part of the referral process. Please contact me at Rebecca.keating@nottshc.nhs.uk so that I can look into what happened with the referral for your son and to see which staff were involved to investigate their responses. I apologise for any distress that has been caused through this process.

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