This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Hysteroscopy - No information or pain relief"

About: Royal Surrey County Hospital / Gynaecology

(as a service user),

It's taken me over 12 months to write my story as I still feel pretty awful about and don't like thinking about it.

After an internal scan of my uterus, I was suspected of having a polyp. I spoke to my GP on the phone, who said they would refer me to a consultant gynaecologist. I got my appointment through. All I was given was a letter with a time and the name of my consultant. I assumed we would be meeting to discuss my symptoms (heavy/irregular bleeding) and where we would go from there.

When I arrived at the hospital, a nurse asked me if I knew why I was there. I said to talk to the gynaecologist. The nurse told me I was booked in for a hysteroscopy and I should get changed out of my clothes and into a gown. This was the first I had heard anything about a hysteroscopy. At that point I should really have said 'No, I'm not ready for this. I don't know anything about this.' But I thought I was there now, and I wanted a diagnosis, so I got changed.

I was sat in a chair that looked something out of the Handmaid's Tale. The consultant arrived, very late and harassed, and told me they were going to pass a camera into my womb, have a look around, and possibly take a biopsy or remove the polyp. I was not given any warning about pain or offered any pain medication.

I have not had children, so when the instruments reached my cervix I froze and cried out. I felt shocked that this was happening to me. The nurses told me to breath and relax (ridiculous!). They managed to get a camera into my womb briefly, but it was so uncomfortable I told them to stop. Which they did, thankfully. Only after the procedure was stopped was I given a form to sign giving my consent. 

In the changing room they showed me where the sanitary towels were. I hadn't brought any with me as I wasn't expecting to have the procedure. I quickly got dressed and left as quickly as possible. I felt like a failure. I got into my car and started driving home, and burst into tears on the way home from the shock. How I managed to drive myself home after that I'll never know. 

I later discovered that I should have received an information pamphlet telling me that I was booked in to have a hysteroscopy. The form says you should take painkillers in advance and have someone with you to drive you home afterwards. I didn't know any of this. 

Next, I booked in with a private gynaecologist using my husband's company healthcare scheme. The new doctor said they were not surprised it was painful, as I have not had children and the cervix was very tight. I had the procedure under general anaesthetic, where they removed a sizeable polyp. They also fitted a coil. I can't believe the first doctor would have cut the polyp out of me with no pain relief, if I had not told them to stop.

I feel like I was given no information about the procedure. I also feel I should have been given the choice of general anaesthetic or a sedative: it's barbaric to be chopping bits out of people with no anaesthetic.

There must be a better, kinder way of handling these procedures. We are not pieces of meat to be poked and prodded with no care for our well-being. Do no harm.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Surrey County Hospital NHS Foundation Trust 4 years ago
Royal Surrey County Hospital NHS Foundation Trust
Submitted on 19/09/2019 at 10:50
Published on Care Opinion at 14:10


Hello,

Thank you for getting in touch. I'm sorry to read that your experience was not of the high standards we pride ourselves on.

Please can you email us at rsch.communications@nhs.net with some contact details so that we can get in touch with you and look into the concerns you've raised.

We value all feedback so that we can learn from any situations where patients believe our care fell short.

We look forward to hearing from you.

Kind regards,

Robyn.

Opinions
Next Response j
Previous Response k