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Thanks from the bottom of our hearts

Story from nhs.uk

"Thanks from the bottom of our hearts"

About: County Durham and Darlington NHS Foundation Trust

All the staff on ward 6 & Ward 17 which has been used recently are truly amazing, my dad became family to them and was on first name terms with them all due to been there regular, they have treat him with dignity and compassion exactly how you would treat your family. They let us know everything we needed to know and have been amazing on this last and final admission, a bigger thanks goes to Ward sister and staff nurse for keeping my dad entertained and smiling recently and for helping us a family when we have been given some horrible news, we will be eternally grateful. Thanks from the family you are really worth your weight in gold

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Response from County Durham and Darlington NHS Foundation Trust 4 years ago
County Durham and Darlington NHS Foundation Trust

Submitted on 26/11/2019 at 12:35
Published on nhs.uk at 13:57

Thank you for providing feedback on your recent visit.

I am very pleased to hear that you had a positive experience on Ward 6 & 17 and that you are happy with the care your Dad received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant manager to pass onto the staff on your behalf. I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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