Text size

Theme

Language

"Discharged with informing next of kin"

About: Royal Blackburn Hospital / Respiratory medicine

(as a service user),

My ex husabnd who suffers from severe COPD was admitted to ward C6 at the end of October last year with severe breathing difficulties and very low O2 levels. He was placed on a drip and also IV antibiotics. He was then diagnosed with low sodium levels and taken off the drip and antibiotics and placed on restricted fluids. On the Saturday when I went to visit he was sleeping almost constantly. I questioned the nurse looking after him and was assured that the consultants were having a meeting to discuss his further care. On Sunday he was discharged! ! As his named next of kin, I was not informed, neither was the care home where he lives! ! Just arrived by ambulance with discharge notes saying nothing more they could do and palliative treatment! ! I understand that if someone is dying a bed could be better used for someone who could be treated, but to discharge him this way shows a complete lack of empathy. A phone call to explain either to myself or the care home would have meant a lot! Very poor on all levels. Absolutely disgusted and angry.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Blackburn Hospital 5 years ago
Royal Blackburn Hospital
Submitted on 04/09/2019 at 14:55
Published on nhs.uk at 16:06


Thank you for taking the time to share your experience on the NHS Website in respect of your ex-husband’s admission to Ward C6 in October 2018.

I am sorry to read of your concerns and will ensure that your feedback is brought to the attention of the relevant staff.

If you would like to provide further information about this experience you can contact the Patient Experience team.

You can contact me (Melissa Almond) on 01254 734087 or by email at patientexperience@elht.nhs.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for taking the time to provide your feedback.

Melissa Almond

Senior Patient Experience Facilitator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k