"Disabled Toilets at WESTMARC"

About: WestMARC (West of Scotland Mobility and Rehabilitation Centre)

(as a service user),

I had my first visit TO WESTMARC today for assessment on my powerchair and had to use the toilet which I found difficult. The toilets are too small especially for Powerchairs. I could get in but couldn't turn to close the door and lock it behind me. Your emergency pull cord is also too high. If someone on the floor they not going be able to pull the cord. Another problem is the bucket which is opened using a foot lever this is useless for people who can't use their legs. Also the bucket makes transferring from wheelchair to toilet very difficult as it is in the way. Ideally you really need your disabled toilet be double the size it is. Going back to the emergency cords they should have two handles on them to make it easier to grip and pull. Getting out was difficult as well as difficult to reach to unlock the door and had to reverse out using my chair to push door open and hope that there was no one behind me

Responses

Response from Heather Richardson, Operational Services Manager, WestMARC, NHS Greater Glasgow & Clyde We are preparing to make a change

Dear Wheely Angel,

Thank you very much for posting you story on Care Opinion.

As a mobility service we take access to and within our facility of the utmost importance and I would like to apologise that your experience does not match up to this. The fact that you have had challenges using your equipment within our facility is disappointing.

We are currently in the process of working closely with the Equalities team who, over the coming weeks, are supporting us in undertaking a scheduled review of disability access within our facility which will be done in partnership with patients. I have also passed your concerns regarding the use of pedal bins in our facility to our estates team in order to establish what alternative type of bins can be used on our site and other high traffic areas within similar facilities.

I want to thank you again for posting your comments on Care Opinion and I will make sure to feedback on any changes that we make as a result of you sharing your experience.

Kind regards

Heather Richardson

Operational Services Manager

WestMARC

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Response from Heather Richardson, Operational Services Manager, WestMARC, NHS Greater Glasgow & Clyde

Dear Wheely Angel,

I wanted to provide an update regarding the pedal bins that you identified where not suitable for the Patient areas within our facility. We have now identified and purchased sensor bins and trialled 2 of these in our toilet to make sure they worked and that we maximised the space. We are currently waiting to receive the rest of our order in the next few weeks and these will be placed within our toilets and our reception areas.

I wanted to take the opportunity to thank you again for highlighting this issue and I hope you see a difference when you visit us.

Kind regards

Heather

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