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Thank you for being so thorough

Posted By omegahg86

"Thank you for being so thorough"

About: Dumfries & Galloway Community Services / Rapid Response Team Scottish Ambulance Service

(as a relative),

Over the past year and half Dad who is in his 90's has been falling the ambulance team come and get him back on his feet and mentioned slow pulse he gets taken into hospital to be on safe side, and recently after last fall changed a pill after visit from the doc. 

Yesterday another fall ambulance called this time the ambulance technician phoned First Response to pay a visit. Lady came gave Dad a good check over slow pulse she in turn phoned doc practice giving them her findings another lady from the F.R. came this morning another examination. While doing this, Doc from practice came for visit and between them decided dad needs to see heart specialist. I would like to thank First Response for being so thorough 

What was good?We would have been no further forward if the First Response team had not been involved

How did it make you feel?Reassured

What could have been better?If this intense care had happened sooner

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Responses

Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 4 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 06/09/2019 at 09:33
Published on Care Opinion at 09:33

picture of Alan Martin

Dear Omegahg86,

Thank you very much for taking the time to share your feedback on CareOpinion. I am sorry to read about what your father has had to endure over the past 18 months. This must be quite a challenging time for all of you with recurrent falls.

I am however pleased to read about the positive experience that you write about. Much work is being done to try and create and utilise alternative care pathways for patients so that not everyone gets taken into hospital every time. It is about what is right for the patient at that time and it would appear that this is what has happened here. Through collaborative working have provided what will hopefully be a better situation.

I wish you and your father all the very best and thank you again.

Kind Regards

Alan

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Response from Emma Murphy, Patient Feedback Manager, NHS Dumfries and Galloway 4 years ago
Emma Murphy
Patient Feedback Manager,
NHS Dumfries and Galloway

Submitted on 06/09/2019 at 09:41
Published on Care Opinion at 09:51

Thank you very much for your feedback omegahg86, it is most gratefully received.

The Rapid Response Team aim to provide a great service and our Advanced Nurse Practitioner (ANP), who is fairly new to the team, is proving to be of great benefit, as your feedback demonstrates. We are delighted to hear this and also that your Dad will now get appropriate attention and care – we wish him well.

We work closely with our Scottish Ambulance Service (SAS) colleagues to attend to people who have fallen to prevent hospital admissions where possible and aim to keep people safe and well at home.

If we can help you or your Dad with anything else or if you have any queries regarding Health and Social Care then please do not hesitate to contact the Single Point of Contact (SPoC) on 030 33 33 3001.

Thank you again for taking the time to feedback, and all our best to your Dad.

Kind Regards

Ruth Millican

(Rapid Response Clinical Team Leader)

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