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One particular Consultant Urology Dept

Story from nhs.uk

"One particular Consultant Urology Dept"

About: North Devon District Hospital / Urology

Go for a second opinion as one particular consultant is arrogant, has dirty fingernails and does not listen to patients. He has no bedside manner at all and if you mention you are going to ask for a second opinion he will become rude and annoyed. He should retire as he is not good for his patients. I gained this information personally and after speaking to some of his patients. His support staff are excellent though, but he lets the NHS down.

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Responses

Response from Jill Coleman, Deputy Patient Experience Manager (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 4 years ago
Jill Coleman
Deputy Patient Experience Manager (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 01/10/2019 at 14:18
Published on Care Opinion at 14:58

Dear patient

Thank you for sharing your feedback with us and I am sorry you had a poor experience at the North Devon District Hospital (NDDH) and were unhappy with the attitude of a Consultant Urologist.

I would welcome the opportunity to look into your concerns in order to provide you with a full investigation and response, and would ask that you either telephone or e-mail the Patient Advice & Liaison Service (PALS) on 01271 314090 or ndht.pals@nhs.net for further support.

Although you raise concerns, it is pleasing to read that you found the urology support staff to be excellent.

Kind regards

Jill

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