"Super professionalism over a very sensitive subject."

About: University Hospital Monklands / Emergency department University Hospital Monklands / General Medicine

(as the patient),

In March, I reluctantly attended A&E when a sudden headache that occurred during sex hadn't gone away after two days. A little mortified at having to tell the story, I needn't have been. 

Staff attitude

Staff attitude


As a GP, I know how busy and stretched the service can get.
Kirsty, the triage nurse, identified my blood pressure was high, but acknowledged that I was stressed and embarrassed and returned later to establish that it was settling. 
An ED consultant had me inside a CT scanner in under an hour. He returned to let me know that the initial report showed no cause for concern, but that I would be admitted for a planned lumber puncture the following day. 
Lisa, a nurse in AMRU didn't stop from the moment I arrived. 
Rebecca, an FY2 doctor, had to take my history and examination at 00.15, did so swiftly and efficiently. 

The following day, Dr Allan and Dr Goyal attended to carry out the LP. Having been in the same position myself, I knew was more than willing to help trainees. Dr Allan found himself in the odd position of having his senior talk him through the procedure, alongside me also making comment, having done them before:

He said he was struggling to feel the space between the bones.

I told him to push harder than that to feel the bones on either side. There you go. That's more like it... Can you feel it now?

The beds were super comfortable and the food was pretty good too. 

Dr Allan and Dr Goyal returned to tell me the results and discharge me. I felt really reassured by them without feeling dismissed for having presented in the first place.

I can't remember either the medical or ED consultants, as it was mostly junior and nursing staff that dealt with me.

I really really appreciate such professional care for a presenting complaint that sounds like a channel 5 documentary.

Responses

Response from Fraser McJannett, Medical Service Manager, University Hospital Monklands, NHS Lanarkshire

picture of Fraser McJannett

Dear Reassured from Lanarkshire

I'm sorry that you've not been well but am am really pleased that you received a high quality professional service from our ED / medical assessment team. We're incredibly proud of our staff and know that they provide an excellent service in what can be a very busy environment. It's always nice to see such positive feedback, particularly in relation to professionalism in what was obviously a sensitive matter. We'll be sure to share this with all staff concerned.

In the meantime, hope that the headaches have disappeared and that you're generally feeling better.

Once again, many thanks.

Fraser

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