"We don't feel it was treated as an emergency"

About: Scottish Ambulance Service / Emergency Ambulance

(as a service user),

My mum phoned 999 saying she thought my dad was having a stroke following the FAST questions. He was FAST+ with speech difficulties. The person at the call centre said a nurse would call her back. 20 minutes later no one had called back. We decided not to wait any longer and that she was going to take him to hospital by herself. We phoned back 999 to let them know in case an ambulance was on its way. My mum was told there wasn’t an ambulance coming that the call centre needed to cancel. He went to hospital and a stroke was confirmed. We wanted to feed this back as the FAST campaign says that it is an emergency and to dial 999 for an ambulance yet we don’t feel in this case it was treated as such.  

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Response from Andy Graham, Head of Service, Lanarkshire North and South, Scottish Ambulance Service 11 months ago
Andy Graham
Head of Service, Lanarkshire North and South,
Scottish Ambulance Service
Submitted on 03/09/2019 at 15:43
Published on Care Opinion at 17:00

Good Afternoon Relative 90

I am so sorry to hear that your call was not treated as an emergency and as such I would be keen if you could make contact with myself to provide more detail. This will allow me to look into the call and to provide you with a more detailed response.

I hope that your father is recovering well as I can appreciate that this is a very stressful time for all the family

My contact email is agraham1@nhs.net

Andrew Graham

Head of Service


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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