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my visit to miu

Story from nhs.uk

"my visit to miu"

About: Shepton Mallet Community Hospital

nice welcome at reception .cannot say same for miu.only observations taken for what i thought was an infection was temperature -therefore = no news score.

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Responses

Response from Emma Davey, Director of Patient Experience and Engagement, Somerset NHS Foundation Trust 5 years ago
Emma Davey
Director of Patient Experience and Engagement,
Somerset NHS Foundation Trust

Submitted on 09/10/2019 at 14:13
Published on Care Opinion at 14:13

picture of Emma Davey

Hi there,

Thanks very much for getting in touch and I am very pleased to hear that you had a positive experience on arrival at MIU but am disappointed that your experience of your care thereafter was not what should have been expected - I am really sorry to hear this.

I have passed your comments onto the service manager so that she is able to feedback and discuss further with her team and would invite you to contact us again if you wanted to talk this experience through further - please do get in touch either through Care Opinion or by dropping an email to our Patient Advice and Liaison Service at PALS@sompar.nhs.uk or via the telephone on 01278 432022

Hope you are on the mend now.

Kind regards,

Emma

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