"efficient and professional staff"

About: Croydon University Hospital / Accident and emergency

(as a service user),

A couple Fridays ago I was walking out of a restaurant, completely forgetting there was a step! I went flying and landed on my ankle. I didn't think anything off it and continued my night, little did I know I was going to wake up in absolute agony at 3am! My partner took me to St Heliers A& E to be told it would be a 8 hour wait to see the doctor, they was nice and professional but I couldn't wait 8hours with being in this much pain! So we ended up coming to mayday! I must admit how efficient, and professional all staff was here! From seeing the doctor to having a x-ray to finding out what was wrong. The moment I got in, they saw I couldn't walk on my ankle so they gave me crutches. I can't fault it. Everyone is so quick to moan but the NHS but the  staff are doing the best they can! they ain't robots. Everyone is so quick to point out the negatives but yet fail to talk about the positives. Praises go along way!


Response from Hilary Frayne, Head of Nursing for the Emergency Department, Croydon Health Services 7 months ago
Hilary Frayne
Head of Nursing for the Emergency Department,
Croydon Health Services
Submitted on 30/08/2019 at 15:40
Published on Care Opinion at 15:40


Thank you for taking the time to share your positive feedback online. I am pleased you had a good experience - your ankle must have been really painful!

From the information provided I am not able to tell who the staff were that looked after you, but I will make sure that everyone gets to see your feedback. The staff will be really pleased to see your comments!

Hope your ankle is getting better now


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