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"appalling care and disregard of patient concerns"

From the moment I went under the service, I was mistreated. I was misdiagnosed, put on courses with those I had no relation to, ignored, treated like I was imagining my health issues, demeaned belittled and all round made to feel I was a burden. Upon needing to get back on the service due to a severe relapse, I was ignored, belittled and told I had nothing wrong with my mental health, despite losing jobs over it, harming myself, losing weight, losing the ability to function. The letter I had to request off my gp, as they missed me off their mailing list, was embarrassing, hinting that I was entirely making up my mental health. I’m disgusted and hurt and broken down by this care team as care is the last thing on their list. They let down my family, myself and I’m sure others. I spoke openly about issues I faced, things which we ignored and continue to be ignored. Opening up about my body issues and eating issues, it was borderline laughed off and insinuated I was naturally slim. I opened up about multiple symptoms and I was ignored. I once expressed I was suicidal, I was ignored and ended up in hospital. This team has broken me down and I’ve lost all faith in this care team. They show the exact reason why people are scared to talk about their mental health. I feel humiliated.

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Responses

Response from Shearwater Lodge 2 years ago
Shearwater Lodge
Submitted on 16/10/2019 at 08:51
Published on nhs.uk on 17/10/2019 at 19:49


I am really sorry to read your comments and we would like to understand what has happened. If you would like us to look into the issues you have raised please contact the PALS team on 0800 073 1778 or 01225 362900 or you can email at awp.pals@nhs.net

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