"care of my 86 year old mothet"

About: Huddersfield Royal Infirmary / Older people's healthcare

My mother was admitted to HRI after an episode of confusion.Was admitted to MAU to access her,we were told various reasons for her confusion but nothing was ever explained fully.Mother fell whilst in hospital once again we were told that she had a fractured femur,only toe told the day after she had a fractured pelvis,we were told that mother would have two weeks complete bed rest so we took all her belongings home only to visit the next day to find her sat in a chair.We were then asked to bring her day clothes back in ,very inadequate with communication.Mother also lost a pair if glasses when I asked to see patient property form we were told she did not have one.Eventually Mother was moved to ward 4 no complaints about that ward the staff were more than wonderful,the ward manager absolutely marvellous.

Story from nhs.uk

Responses

Response from Huddersfield Royal Infirmary

Thank you for taking the time to provide your feedback on our services, and we're sorry to read that communication could have been better. If you would be happy to contact our Patient Advice Team, we'll be able to improve the experience for others:

Patient Advice & Complaints Service

Calderdale & Huddersfield NHS Foundation Trust

Huddersfield Royal Infirmary

Acre Street

Lindley

Huddersfield

HD3 3EA

0800 013 0018 | patientadvice@cht.nhs.uk

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