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Thank you for making an uncomfy procedure bearable

Posted By AinEdin

"Thank you for making an uncomfy procedure bearable"

About: Chalmers Hospital

(as the patient),

I had an appointment for an IUD fitting.

I had been recommended it as a last resort by my GP but had been very nervous about the procedure.

Sarah, the doctor, and Suzanne, the clinical assistant, were brilliant. Explained everything, made me comfortable, and it was much better than I had been expecting. Thank you for making an uncomfy procedure bearable.  

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Responses

Response from Lynsey McMillan, Team Manager - Complaints & Feedback, Patient Experience Team, NHS Lothian 4 years ago
Lynsey McMillan
Team Manager - Complaints & Feedback, Patient Experience Team,
NHS Lothian

Submitted on 30/08/2019 at 12:18
Published on Care Opinion at 12:18

Dear AinEdin,

Thank you for taking the time to provide this lovely feedback,

I am very glad that you had a positive experience with the team at the Chalmers Centre. I will make sure that your kind words are shared with the staff who I am sure will appreciate them.

Kind regards,

Lynsey

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