"Ct head"

About: Golden Jubilee National Hospital / Outpatients University Hospital Wishaw / Radiology

(as the patient),

my gp arranged for a ct  at might they were too busy, so they outsourced it to golden jubilee. Service was great . This was in July and I’m told I will not get results for at least ten weeks as one radiographer sick another on holiday. As I have had this lump on my head investigated since the beginning of March I don’t feel this is good enough. 

Responses

Response from Lynn Heatley, Risk Manager, Clinical Governance, Golden Jubilee National Hospital 7 months ago
Lynn Heatley
Risk Manager, Clinical Governance,
Golden Jubilee National Hospital
Submitted on 23/08/2019 at 12:35
Published on Care Opinion on 26/08/2019 at 14:48


Dear NHS Employee,

I am sorry that you have experienced a long wait for the results of your scan.

Can you please contact me on the following number or email and I will investigate your concerns.

0141 951 5864

Feedback@GJNH.scot.nhs.uk

Kind Regards

Lynn Heatley

Risk Manager

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Response from Elaine Connelly, Deputy Radiology Service Manager, University Hospital Hairmyres, NHS Lanarkshire 7 months ago
Elaine Connelly
Deputy Radiology Service Manager, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 23/08/2019 at 14:04
Published on Care Opinion at 14:04


Dear NHS employee,

I am extremely sorry that you are having to wait for such a long time for your CT Head results from Golden Jubilee National Hospital. In the past few months they have experienced issues coping with the volume of reporting for some specialist examinations.

This has been escalated and they now have additional reporting capacity and are working through their backlog of examinations as quickly as possible.

I appreciate that this information does not resolve your current situation but if you contact Patient Affairs on 01698 366558 with your details we can then contact Golden Jubilee National Hospital to try to help with your situation..

Kind Regards,

Elaine

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Response from Lynn Heatley, Risk Manager, Clinical Governance, Golden Jubilee National Hospital 7 months ago
Lynn Heatley
Risk Manager, Clinical Governance,
Golden Jubilee National Hospital
Submitted on 28/08/2019 at 11:58
Published on Care Opinion at 13:36


Dear NHS Employee,

Thank you for getting in touch with your contact details.

I am glad we were able to resolve your concern, please do not hesitate to contact me if you have any further queries.

Cheers

Lynn

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