"Unpleasant experience at a recent PET scan appointment."

Firstly I would like to say that due to my cancer diagnosis I have been in the system since 2011, again in 2017 until the present day.

My diagnosis has involved numerous appointments, scans, chemotherapy, radiotherapy and surgery.

I have had the very best care and attention from all staff involved in the above.

I cannot praise or thank them enough.

All of the above have taken place at the QUEH, Victoria Inf and the Beatson.

Unfortunately due to a new diagnosis I have had to undertake another round of scans, one of which was a PET scan at the Beatson West of Scotland Cancer Centre.

This took place recently.

I arrived at the centre for my appointment and was attended by a lovely, pleasant and welcoming receptionist.

Sadly the same cannot be said for the rest of my appointment.

It was appalling, I was called through to the dept by a sullen hcsw who didn't even introduce themselves.

There was absolutely no communication throughout my entire appointment.

When the Radiographer appeared at the cubicle they addressed their colleague only merely to ask if they were in !!! So that they could return with my injection.

There was no Care, Compassion and certainly no Communication.

Although I had a previous pet scan in 2017, nothing was conveyed regarding the scan.

I am claustrophobic and came prepared with my eyemask and I had taken 2mg of Diazepam... at no point did anyone enquire as to how I was.

The whole experience was awful, I kept thinking to myself how would someone like my mum feel if it was her appointment.

It appeared as if the whole thing was a chore for all staff concerned.

Not one member of the 3 staff who had any interaction with me smiled, introduced themselves, explained what was going to happen or put me at ease at any time throughout my whole appointment.

It saddens me that I had to come onto your website but it really was that bad, I would never treat a patient the way I was treated at my appointment.

I now wish I had came onto your website previously to say how wonderful everyone in all depts has been in the past.