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The staff created a personal experience

Posted By buzylizy

"The staff created a personal experience"

About: University Hospital Hairmyres / Day Surgery

(as the patient),

attended day surgery for colonoscopy. the care and treatment with staff who were very welcoming. the staff created a personal experience and made me feel important.   having had this procedure done several times at different hospitals and this experience today far outweighed all other times. so thank you

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Responses

Response from Louise Hewitt, Theatre Manager., University Hospital Hairmyres, NHS Lanarkshire 4 years ago
Louise Hewitt
Theatre Manager., University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 27/08/2019 at 07:46
Published on Care Opinion at 07:46

picture of Louise Hewitt

Dear buzylizy,

Thank you for taking the time to recognise the professionalism of the staff in Day Surgery. This is the level of care that we aspire to for every person, every time. A warm welcome and caring attitude helps put people at ease at what can be a very anxious time; the staff will be delighted to hear about the impact they had, making this a positive experience for you.

I wish you well with your recuperation.

Kind regards

Louise

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Update posted by buzylizy (the patient)

thank you for taking time to respond and to recognise the level of care and attention from the staff in day surgery. my recuperation from the procedure was quick.

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