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They go the extra mile

Posted By Long term patient

"They go the extra mile"

About: General practices in Lanarkshire

(as the patient),

I have been attending the Stonelaw Practice in Rutherglen for many years and I just want to thank all the staff.

The doctors, nurses, advanced nurse practitioners, pharmacists, health care assistants and receptionists are all first class and a credit to their professions.

They are pleasant, polite, helpful, kind, caring, professional and always have time for me. The appointment system is very efficient and same day appointments are a great idea.

They go the extra mile and are a great team.

Thank you all once again!

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Responses

Response from Rick Edwards, Service Manager Surgical & Critical Care, University Hospital Hairmyres, NHS Lanarkshire 4 years ago
Rick Edwards
Service Manager Surgical & Critical Care, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 22/08/2019 at 08:33
Published on Care Opinion at 08:33

picture of Rick Edwards

Dear Long term patient,

Thank you for using Care Opinion to recognise the dedication, compassion and professionalism of all the staff at the Stonelaw Practice. It's really gratifying for staff to hear when they are "getting things right" and the impact that has on people accessing their services.

It will be my pleasure to convey your feedback to the Practice Manager to share with the whole team.

Kind regards

Rick

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Update posted by Long term patient (the patient)


Believe me,I have seen the very best and the very worst in the NHS in recent years and I feel that if a patient is willing to complain when things go wrong then they should also congratulate when things go very well, bearing in mind, of course, that we expect a high standard at all times!

It is my pleasure to make these remarks. I do make sure I thank the staff when I am there as I know all about the importance of small kindnesses every day-they make all the difference, especially in difficult situations, of which I am sure there are many.

All doctors have the same medicine but some staff make people feel better .. Never underestimate the power of kindness, even when no medicine will help, a kind word or gesture will.

Response from Rick Edwards, Service Manager Surgical & Critical Care, University Hospital Hairmyres, NHS Lanarkshire 4 years ago
Rick Edwards
Service Manager Surgical & Critical Care, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 22/08/2019 at 17:00
Published on Care Opinion at 17:00

picture of Rick Edwards

Dear Long term patient,

You're so right. I'll offer you a quote which I've used with colleagues in reflective sessions from Maya Angelou who was an American poet, memoirist and civil rights activist:

“I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel”.

Kind regards

Rick

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Update posted by Long term patient (the patient)

I know the work of Maya Angelou very well and I have recently sent that quote to a friend!

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