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The advice and care I received

Posted By GREENBRAE

"The advice and care I received"

About: NHS 24 / NHS 24 (111 service) Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I was unwell suffering from an allergic reaction. 111 was called. A senior nurse advised on what medicine to take. An ambulance arrived, crew Id3880( 2 lady paramedics). They checked me over and reassured me that my condition was stabilising. Many Thanks to 111, the Doctor, Senior nurse, especially Crew 3880 😇😇. Kindest Regards 

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 4 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 20/08/2019 at 16:47
Published on Care Opinion at 16:47

picture of Shona Lawrence

Hi Greenbrae

Thanks for sharing your experience on Care Opinion. An allergic reaction can be a really frightening experience. I am pleased you got the required care to stabilise your condition and I hope you are doing well.

How good of you to provide thanks to the staff who managed your care. Here at NHS 24 we mostly don't get to know what happens to patients who are referred for further care following their call to our service. It is always good to hear they had a good outcome and their health has improved.

Many of our staff (approx 200) can see our stories and responses on Care Opinion. This reinforces for them the hugely important role they have in being the first point of contact for patients and callers to 111. Should you wish to provide any further info, then I could identify the staff members who managed your call and share your story directly with them. You can get me on 0141 337 4597 or by email at Patient.Expereince@nhs24.scot.nhs.uk. It would be great to hear further from you.

Thanks again and take care.


Shona

Shona Lawrence

NHS 24 Patient Experience Manager

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Response from Mark Hannan, Head of Corporate Affairs and Engagement, Scottish Ambulance Service 4 years ago
Mark Hannan
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 23/08/2019 at 15:15
Published on Care Opinion at 15:15

Hi Greenbrae,

As Shona says, I'm sure having an allergic reaction must have been a pretty frightening experience so I am really pleased to hear that you are doing ok and that our paramedics were able to reassure you and help stabilize your condition.

It is really nice of you to take the time to leave feedback and our crew will be really pleased to read your kind comments and hear that you are back to full health.

Thanks again and all the best,

Mark

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