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Disappointing care after triple bypass

Posted By Katmcd

"Disappointing care after triple bypass"

About: Golden Jubilee National Hospital / Cardiac Surgery

(as a relative),

My husband was admitted for a triple bypass.

He went for surgery the following day at 2pm, I went in to visit him at 6pm and he was in icu. His nurse was amazing very calm, friendly and it felt like they knew what they were doing explaining everything to me, I went away feeling quite possitive.

However the following day when I went to visit he was moved to hdi with what I felt was a very poor level of care.  My husband was sitting on the chair trying to sleep. I asked the nurse to put him back in to bed and he was told he had only been up for 2 hours and it was too  early although he was sore and tired, he asked for painkillers and was given 2 paracetamol. He said he needed something stronger and waited more than 2 hours because the nurse forgot, he went to sleep that night and was woke up after 12 midnight with staff shouting to one another and cursing 

The next day he was moved to 3 east where I felt the level of care was nil. He woke up with a plumber plunging his sink. He was woke up that night with someones tv on loud and nurses carrying on noisily when he was getting out he was giving paracetamol for pain relief with it being a saturday we had to wait till monday to get some proper pain killers from his own gp

To say I was disgusted with care given to my husband is an under statement I felt that he was treated with absolutely no professionalism.

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Responses

Response from Paula McPhail, Feedback and Legal Co-ordinator, Clinical Governance, NHS Golden Jubilee 4 years ago
Paula McPhail
Feedback and Legal Co-ordinator, Clinical Governance,
NHS Golden Jubilee

Submitted on 22/08/2019 at 12:05
Published on Care Opinion at 12:05

Dear Katmcd,

I am extremely saddened to read your post regarding your husband’s care, whilst in HDU and on the ward. This is not the level of care we would expect any of our patients to have whilst under our care.

I would like to investigate this further with our Clinical Nurse Manager, however to do this fully, I would require your husband full name and date of birth. Please could you contact our feedback team on 0141 951 5951.

Thank you for your kind compliments in relation to the ICU staff nurse, once I have your husband’s details I can pass these lovely compliments onto the member of the team.

I look forward to hearing from you.

With kind regards

Paula

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