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Quickly put at ease

Posted By Moto GP fan

"Quickly put at ease"

About: University Hospital Hairmyres / General Medicine

(as a service user),

Understandably anxious about attending an Audiology appointment, I was quickly put at ease by Val, who was friendly, professional and explained the process clearly. A summary of my results was provided and future plan explained without having to ask.

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Responses

Response from Hazel Mitchell, Service Manager, Adult Health Services, NHS Lanarkshire 5 years ago
Hazel Mitchell
Service Manager, Adult Health Services,
NHS Lanarkshire

Submitted on 14/08/2019 at 16:44
Published on Care Opinion at 16:44

picture of Hazel Mitchell

Dear Moto GP fan

Thank you for taking the time to contact us via Care Opinion. It is very nice to hear your lovely feedback. The staff all work very hard to ensure the patient journey is as safe and easy as possible for everyone, so I am glad you found this to be the case.

I will be sure to pass this on to the department, who I am sure will greatly appreciate your comments

Best wishes for the future

Hazel

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Robbie Rooney, Service Manager Audiology, Princess Gate, NHS Lanarkshire 5 years ago
Robbie Rooney
Service Manager Audiology, Princess Gate,
NHS Lanarkshire

Submitted on 15/08/2019 at 08:21
Published on Care Opinion at 08:21

picture of Robbie Rooney

Dear Moto GP fan

Many thanks for the positive feedback, I will highlight your lovely comments to Val

Thanks again

Robbie

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